The Viva Warranty is a warranty policy provided by Viva Sports Private Limited to its customers
for purchases made directly on www.youngbadminton.com (also known as the “Website”). Viva Warranty is different from the Return Policy.
Viva Sports is committed to ensuring customer satisfaction with the products available on this Website. While we take utmost care in providing that you receive the finest and best products, a manufacturing defect may still be detected at times.
Under the Viva Warranty, Viva Sports Private Limited will cover and replace any product that has been purchased on this Website if it does not perform as expected due to manufacturing defect. The replacements will follow the policies
given below based on each product category.
- Period of warranty coverage: 3 months (90 calendar days) from the date that Viva Sports Private Limited has delivered the product.
- What's covered: Only manufacturing defects in the frame, shaft or grip.
- What's not covered: Any damages caused by clashes, over-tension, wear and tear, strings and general use.
The Viva Warranty does not cover any failure of the structure of the racket's frame if there is any indication of other integral physical damage.
Please note that if a claim is accepted and a replacement processed, the replaced racket will be without any badminton string and stringing service. If the racket previously ordered becomes unavailable, we will provide a racket of equal price and similar specifications at our discretion.
Badminton grips, strings and stringing service are considered consumables, are not covered under the Viva Warranty, and will not be covered.
- These items are consumables and do not qualify for replacement.
- The period of warranty coverage: 3 months (90 calendar days) from the date Viva Sports has delivered the product.
- What's covered: Manufacturing defects only.
- What's not covered: Damages caused manually, wear and tear (for shoes - sole and upper).
How to claim under the Viva Warranty
If you find that your purchased product has a manufacturing defect, you can submit a claim by
following the steps below:
- Send us an email to admin@vivasports.co with photographs of the product and the area you believe in having a manufacturing defect, as well as the Purchase Invoice, as proof of purchase:
- Upon receipt of confirmation of an application for Viva Warranty Claim, you will need to ship the product at your own expense to Viva Sports Private Limited - 9008 Tampines Street 93 #03-53, Tampines Industrial Park A Singapore 528843
- Once we receive your product at our office, it may take between 3-5 working days to process your request.
If we accept the request under the Viva Warranty, we will ship out a replacement within 48 hours of accepting the request.
If we reject the request, you will be required to arrange return shipping of the product within 72 hours of the rejection of the request. If return shipping arrangements are not made within 72 hours, the product may be discarded by Viva Sports Private Limited.
Our decision in respect of the claimed product shall be final and confidential.
Updated: 28 August 2024